dewadepo Account & Payment FAQ
Users new to dewadepo often have questions about account setup, payment methods, game rules, and security. This page answers the most frequent questions we receive from members about registration, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, Mandini, local payment, online payment, football betting on Liga 1 and Piala AFF, live-dealer games, slots, and account protection.
The FAQ resolves many questions without waiting for support. Each answer covers a specific topic: how to register, what payment methods are supported, how cashback works, what to do if you forget your password, and how to request data deletion. If your question is not listed here, contact our support team—we respond within one business day during business hours (Jakarta time, Monday–Friday).
For legal information about our service availability in your jurisdiction, read our legal noticeFor full account terms and conditions, see our terms and conditions page. For details on how we protect your personal data, see our privacy policy
- Account and registrationhow to start, KYC verification, password recovery, and security basics
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and fee structure
- Games and marketsfootball betting, live-dealer tables, slot games, and esports markets
- Data and privacyaccount data deletion, personal information protection, and account closure
The questions and answers below address common topics. Each answer is written by our dewadepo support team and updated regularly. If you need clarification beyond these answers, reach out to support via your account settings.
Account and registration
When you register a dewadepo account, we collect your email address, a password (which we never store in plain text), your full name, date of birth, and phone number. These details are mandatory for account creation. During your first withdrawal request, we ask you to provide identity verification: a copy of your government-issued ID (KTP, passport, or equivalent) and proof of address (utility bill, bank statement, or similar). We encrypt this verification data and store it securely. If you access dewadepo from Jakarta, Surabaya, Bandung, or Medan, we may log your location for fraud detection. All personal information is protected under our privacy policy and is never sold to third parties.
On the login page, click "Forgot your password?" and enter your registered email address. We send a password-reset link to your email within a few minutes. Click that link, choose a new password, and save the change. Your new password takes effect immediately. Do not share the reset link with anyone. If you do not receive the email, check your spam folder or contact support. For security reasons, we do not send passwords via email or reset them without your verification. If you cannot access your registered email, contact our support team to verify your identity and recover your account.
We respond to support requests within one business day during business hours (Monday–Friday, 09:00–18:00 Jakarta time). Requests submitted on weekends or public holidays (Idul Fitri, Idul Adha, Imlek) are answered the next business day. If you report a security issue (unauthorised login, suspected fraud), we prioritise your request and may respond within hours. For urgent issues, use the "Priority support" option in your account dashboard if available. Response times depend on ticket volume, but we aim to resolve most issues on the first contact.
To request deletion of your personal data and account closure, go to your account settings and click "Close account." You will be asked to confirm your choice and provide a reason (optional). Once confirmed, we begin the account closure process. Your personal information (name, email, address, ID copy) is deleted within 90 days of closure. Transaction history and betting records are retained for 3 years for legal compliance and anti-money-laundering purposes. We do not retain this data after the retention period expires. If you have an outstanding balance, we process a final withdrawal before account deletion. For questions about data retention, contact support.
Payments and transactions
Deposit minimums and maximums vary by payment method. All methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) support deposits in Indonesian Rupiah (IDR). We do not set fixed minimum or maximum amounts, as limits change based on payment-partner policies and regulatory requirements. When you initiate a deposit, the available range for your chosen method is displayed on screen. Most e-wallets (mobile banking, local payment, online payment) process deposits within minutes. Bank transfers (e-wallet, mobile banking, local payment, online payment) may take one to two hours. Your balance updates in your dewadepo account once the payment is confirmed. If a deposit fails, check your payment-method account to see if the transaction was blocked or declined.
dewadepo does not charge fees on deposits. However, your payment provider (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) may apply their own fees depending on transaction type and account status. Check your payment method's fee schedule before depositing. On withdrawals, dewadepo also does not apply a platform fee. Your payment provider may deduct a transfer fee when we send funds to your account. Withdrawal amounts are calculated net of any bank or e-wallet fees charged by the receiving institution. Your dewadepo balance shows the exact amount you will receive after all deductions. If you have questions about a specific fee, contact our support team with your transaction ID.
dewadepo offers a practice mode for certain games (slots, live-dealer tables) but does not offer a full free-play account. To access demo versions, log in to your account and look for the "Play for free" or "Demo" button on individual game pages. In demo mode, you receive virtual credits to test the game without risking real money. Your demo balance does not affect your account balance and cannot be withdrawn. After you create a real money account and complete verification, you can switch between real-money and demo modes on most games. Demo mode is useful for learning game rules (Dragon Tiger, Aviator, Sweet Bonanza) before wagering. Not all games offer demo access; check the game details page.
Our cashback offer is calculated on net losses during the week (Monday–Sunday, Jakarta time). At the end of each week, we calculate your total stakes minus your total winnings. If the result is negative (a net loss), you receive a cashback credit equal to a percentage of that loss. The cashback percentage varies by account tier and activity level. Terms apply—cashback credit must be wagered a set number of times before withdrawal. The exact terms are shown in your account promotions section. Cashback is credited automatically; you do not need to opt in. If you have questions about a specific cashback calculation, check your account history or contact support with your week's transaction details.
Games and markets
We cover major football tournaments and leagues: Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and World Cup qualifiers. Markets include match winner (home / draw / away), over-under goal totals, both teams to score, first goal scorer, and handicap betting. Odds update in real time as matches approach. Live in-play betting is available during matches—odds shift based on match events. Specific markets vary by fixture; check the match page to see all available options. If you need help understanding a market, read the market description or contact support.
Our live-dealer games (blackjack, roulette, baccarat, Dragon Tiger) are streamed from our studio in real time. A live dealer conducts each round while you place bets via your screen. You see the dealer, cards or wheel, and other players (if it is a multi-player table). Each game has a minimum and maximum bet. Place your bet before the dealer closes betting. Outcomes are determined by real cards, wheels, or dice—no software algorithm. Chat with the dealer and other players if available. Live-dealer games require a stable internet connection. If your connection drops mid-game, your bets are settled according to the outcome when the connection was lost.
We offer betting on PUBG Mobile, Mobile Legends, and Free Fire esports tournaments. Markets include match winner, map winner, total kills, first blood, and tournament outright winner. Major tournaments (regional qualifiers, international championships) are featured with full market coverage. Odds are set based on team form, player rosters, and historical data. Live in-play betting is available during matches. Specific market availability depends on the tournament schedule—check our esports calendar for upcoming events. If a match is postponed or cancelled, all unsettled bets are voided and stakes returned.
Data and privacy
We encrypt all sensitive data (passwords, ID documents, payment details) using 256-bit SSL encryption. Your password is hashed and never stored in plain text. Your account is accessible only with your login credentials. We use multi-layer security to detect unauthorized access. Your data is stored on encrypted servers and backed up regularly. We do not share your personal information with third parties except payment processors and legal authorities if required by law. Our staff access your data only for account support, fraud detection, or compliance review. For full details on data protection, read our privacy policy. If you suspect unauthorized access, reset your password immediately and contact support.